ISP Manager 1.0

ISP Manager by Sheco_software is an all‑in‑one platform designed to help Internet Service Providers run their operations from a single, streamlined dashboard. It brings subscriber management, service provisioning, billing, network monitoring, and customer support together so teams can activate services faster, reduce operating costs, and deliver a better customer experience.

Key capabilities:

• Subscriber and service management: Onboard customers, assign plans, and handle upgrades, downgrades, and suspensions with clear audit trails.
• Provisioning and network control: Automate service activation via standard protocols (such as RADIUS, DHCP, and SNMP), manage IP assignments, and apply bandwidth policies and fair-use rules.
• Billing and payments: Support prepaid and postpaid models, recurring invoices, taxes, discounts, proration, dunning, and integration with popular payment gateways.
• Support and CRM: Track tickets, set SLAs, maintain a knowledge base, and keep a unified history of customer interactions.
• Monitoring and inventory: Keep an inventory of network devices, visualize status and performance, and receive alerts for outages or threshold breaches.
• Self-service portal: Let customers pay bills, view usage, download invoices, and request support from web or mobile.
• Reporting and analytics: Monitor revenue, churn, AR aging, service adoption, and network utilization with exportable reports.
• Security and controls: Role-based access, detailed audit logs, 2FA, and API keys to protect sensitive operations.
• Extensibility and deployment: REST API and webhooks for integrations; available as cloud or on‑premises; supports multi-currency and regional tax rules.

Who it’s for:

• ISPs, WISPs, fiber and cable operators, and regional providers that need a reliable, scalable system to manage growth without adding operational complexity.

Benefits:

• Faster activations and fewer manual errors through automated workflows
• Improved cash flow with consistent, flexible billing
• Better visibility for NOC and support teams, resulting in quicker resolution times
• A modern, consistent experience for customers and staff

Note: Feature availability may vary by edition and deployment.

ISP Manager is developed by Sheco_software. The most popular version of this product among our users is 1.0. The name of the program executable file is ISP Manager.exe.

You can check ISP Monitor, Bill2's Process Manager, NuMicro ISP Programming Tool and other related programs like My Password Manager at the "download" section.